The TOMS app did not provide significant value to customers and children in need. To improve brand engagement and market share, TOMS needed an app that could integrate its product extension strategy (sunglasses and backpacks), current product (shoes), and "The Academy of Happiness" campaign.
THE SOLUTION
Leo designed a new app with seven interfaces strategically orchestrated to offer a unique user experience. First, users could select among the three product categories. The mobile app also provided different interfaces to showcase styles and colours to achieve a customised customer experience. The last interface aimed to enhance brand engagement, encouraging users to close the sale, selecting a child in need. The goal was to foster relationships between customers and children in need by telling true stories full of nostalgia and hope.