TOMS is a purpose-driven brand that reimagined the Argentine alpargata through a social business model, providing a pair of shoes to a child in need with every purchase.
Mobile App Designed to Deliver Value to All Stakeholders
THE MOBILE APP
Setting the tone for a purpose-driven mobile experience built to inspire engagement.
Collecting meaningful user signals to power relevance and long-term engagement.
Simplifying exploration across product categories to drive engagement and cross-sell.
Users browse and select from available TOMS shoe styles within the mobile app.
Selecting a geographic region where the purchase will help support children in need.
Choosing a child to support as part of the TOMS giving experience.
A storytelling screen that shows the real impact of ongoing support through the TOMS app.
THE CHALLENGE
The existing TOMS app delivered limited value to customers and lacked a clear role in driving engagement, conversion and product expansion. To support growth, TOMS needed a mobile experience that unified its core product (shoes), product extensions (sunglasses and backpacks) and the “Academy of Happiness” campaign, while translating brand purpose into measurable action.
THE SOLUTION
Leo designed a performance-driven mobile experience built around seven strategically connected interfaces, each aligned to a specific growth objective. Users begin by selecting one of three product categories, improving discoverability and cross-category exploration. Personalised interfaces showcase styles and colours to increase relevance and engagement. The journey concludes with a conversion-focused experience where users select a child in need at checkout, turning purchase into an emotional connection through authentic, impact-led storytelling.